Shipping policy
Where we deliver
Wayfarer Brand currently delivers to addresses within Australia only. We do not currently offer international delivery.
Shipping cost
We provide free standard shipping on all orders delivered within Australia. No minimum order value is required.
Order cut-off time
Our daily order cut-off time is 9:00 am Australian Eastern Standard Time (Sydney), Monday to Saturday. Orders placed after the cut-off are treated as having been received on the next fulfilment day.
Estimated delivery time
The estimated total delivery time for Australian orders is 5–9 business days. This estimate includes the time required to prepare the order and the carrier's transit time.
Orders are processed and shipments move Monday to Saturday. Sundays and Australian public holidays are not counted as business days. Delivery estimates may adjust when an order is placed after the daily cut-off or when a public holiday occurs.
Delivery dates are estimates rather than guarantees. Delays can occasionally occur because of severe weather, carrier disruption, remote-area service limitations, incorrect delivery details or other circumstances outside our reasonable control. If a material delay affects your order, please contact us and we will assist you.
Order confirmation and tracking
After you place an order, we will send an order confirmation to the email address provided at checkout. When tracking is available, shipment information will be sent by email or made available through the order-status page. Tracking may take a short time to show its first carrier scan.
Delivery address
Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us as soon as possible through https://www.wayfarerbrand.com.au/pages/contact. We cannot guarantee that an address can be changed after an order has entered fulfilment.
If a parcel is returned because the address supplied was incomplete or incorrect, we will contact you to discuss the available options. Any charge for reshipping will be disclosed before it is incurred, except where the failed delivery was caused by us or the carrier.
Lost, damaged or missing parcels
If tracking shows an unusual delay, your parcel arrives damaged, or an item is missing, contact hello@wayfarerbrand.com.au with your order number and relevant photos where applicable. We will investigate with the carrier and provide a remedy where required under the Australian Consumer Law.
Contact
For shipping questions, contact us at hello@wayfarerbrand.com.au or use https://www.wayfarerbrand.com.au/pages/contact.