Frequently Asked Questions

Where does Wayfarer Brand deliver?

We currently deliver to addresses within Australia only.

How much does shipping cost?

Standard shipping is free on all Australian orders, with no minimum order value.

How long will delivery take?

The estimated total delivery time is 5–9 business days. The estimate is calculated using the order cut-off, order preparation and carrier transit time. Sundays and Australian public holidays are not counted as business days.

What is the order cut-off time?

The daily cut-off is 9:00 am Australian Eastern Standard Time (Sydney), Monday to Saturday. Orders placed after that time are treated as received on the next fulfilment day.

Will I receive tracking?

When tracking is available, it will be sent to your checkout email address or displayed on the order-status page. A new tracking number may take a short time to show its first carrier scan.

Can I return an item?

Yes. We accept eligible returns of defective and non-defective products. For a change-of-mind return, contact us within 30 days of delivery. The item must be new, unused and returned with its original packaging and included items. Your rights for faulty or misdescribed goods under the Australian Consumer Law continue to apply.

Who pays for return shipping?

For a change-of-mind return, the customer is responsible for the return label and postage. If a product is faulty, damaged, incorrect or otherwise fails a consumer guarantee, we will cover reasonable return costs where required by law.

Do you charge a restocking fee?

No. We do not charge a restocking fee.

Do you accept exchanges?

Yes, eligible products may be exchanged within the 30-day return window, subject to stock availability and the conditions in our Returns & Refunds Policy.

How long do refunds take?

We process an approved refund within 14 days after the returned product is received and assessed, or earlier where required by law. Your bank or payment provider may need additional time to display it.

Can I cancel an order?

Contact us as soon as possible. We will try to cancel or amend the order, but we cannot guarantee changes after fulfilment has started. If the order has shipped, the normal return process applies.

How can I contact customer service?

Use https://www.wayfarerbrand.com.au/pages/contact, email hello@wayfarerbrand.com.au, or use the chat service available on our website.